Your personal manager for the whole trip

Your manager looks after the whole trip: the villa, cars, restaurants, celebrations, visas and the children’s school. There is no need to recap yesterday’s conversation: the same person took part in it and remembers the details⁠—who does not eat gluten, which car carries the child seat, what time breakfast should be served.

At night and on your manager’s day off, the duty manager is on hand and can see the full history.

Three ordinary situations⁠—and what we do in each.

• The flight is three hours late. Your manager tracks it without being asked: the driver meets you at the new time, the villa knows when you will arrive, and dinner is moved.
• A child runs a temperature in the night. The duty manager names the nearest clinic open around the clock, sends a car and lets the clinic know you are on your way.
• The wind picks up towards evening, and dinner is planned on the yacht. The captain suggests a sheltered bay; your manager, a table ashore. You choose, and we rearrange the rest.

• Telegram or WhatsApp is quickest, and voice messages are fine;
• a call works if it is easier to explain in words;
• email or the form on the site suits longer requests and attachments.

A single sentence is enough: ‘A villa for ten over New Year, Layan or Bang Tao.’ Your manager will ask about the rest.

If you have an assistant or a family office, your manager works with them directly. If a messenger does not open in the country you are in, call or email⁠—we reply within the same time.

The amount, what the service includes, who provides it and the cancellation terms⁠—in writing, before you pay. Payment is by a method that is legal in Thailand; your manager will suggest the one that suits you.

• A one-off request⁠—a table, a transfer, a gift, a doctor’s visit.
• Trip support⁠—a manager assigned to you for the whole of your stay.
• A season or a year⁠—for those who live on the island or own a villa here.

Your manager will set out what each format includes and what it costs in the first conversation.

• A name and a way to reach you are enough for a request; the rest comes up in conversation.
• A partner receives only what the service requires: for example, a name and a meeting time.
• We do not publish guests’ names, their photos or the addresses of the villas where they stayed. Reviews only with your consent, and with initials.
• A non-disclosure agreement on request.
• We delete correspondence and data at your request⁠—except documents the law requires us to keep: contracts, invoices and due-diligence records for property transactions.

Details are in our privacy policy.